québec consumer protection act

This is not a legal opinion nor legal advice. Here is a list of the main services connected with this theme. To find out the specific rules for your situation, consult a lawyer or notary. Loyalty programs Note that you will not receive a reply. This service enables you to obtain information before undertaking a transaction. Consumers, clients and purchasers are also protected under other laws in these areas: The Consumer Protection Act was introduced in July 1971. In December 2017, the Government of Alberta passed a bill called “A Better Deal for Consumers and Businesses Act” (“Bill”). The Consumer Protection Act has several kinds of protections for consumers. Amendments to Québec’s Consumer Protection Act including significant changes to loyalty programs and stronger financial consumer protections are set to come into force as of August 1, 2019. }); [1] We outline here certain of the changes that affect credit contracts. Specifically, merchants may not make claims that credit may improve a consumer’s financial situation or solve a debt problems. Last update: E-mail us – we want to hear from you. Loyalty programs that offer consumers goods and services that have a retail value of more than $50 must comply with the following new provisions: When outlining these change, the Consumer Protection Office included a reminder that loyalty program points collected by the consumer can no longer expire for “time alone” including any attempts to exchange the loyalty points into another form of points. Major amendments to the Québec Consumer Protection Act (“CPA”) were adopted on November 15, 2017 by the Québec Legislature. 'left': '80px' items : 8, The Consumer Protection Act has several kinds of protections for consumers. To make changes to certain terms and conditions without the consumer’s consent. The content of the theme

This Bill significantly increased the protections for consumers and specifically […] View CMA's Blogging Policy. } else { This service enables you to file a complaint if you believe that animals are being mistreated or are being kept in an unacceptable situation. If these rules are not respected, the law gives consumers the right to file a complaint with the Office de la protection du consommateur (consumer protection bureau). scroll : 1 Conversion of industrial activities (COVID-19), Emergency Assistance for Small and Medium-Sized Businesses (COVID-19), Permits and certificates for the sale and use of pesticides (COVID-19), Permits and certificates issued by the Office de la protection du consommateur, Complaint concerning the safety and well-being of animals, Agriculture, environment and natural resources. Given the substantial fines for those who contravene the Act or its regulations, CMA members must review and update their policies and procedures. [CDATA[ Also, in some situations, consumers can take legal action against a merchant to get compensation (money), to have a contract cancelled, etc. The regulatory landscape is constantly changing and staying up-to-date is important. }); has not yet been reviewed and is therefore not yet accessible on Québec.ca. ), purchases with payment over several months, contracts with contractors (for renovations, for example). // ]]>. To make any changes to the number of loyalty points already accumulated by a consumer, or to modify the conversion ratio for previously accumulated points that would be to the detriment of the consumer is limited. List of online services of the Gouvernement du Québec for matters concerning consumer protection. It has general rules that apply to merchants providing products and services to consumers, and special rules for certain types of products and services. Until then, it won't appear on the entry. $(function() { }); October 9, 2020. Consumer Protection Act (Quebec), Canada Consumer Protection Act, 1986, India Consumer Protection Act, 2019, India This disambiguation page lists articles associated with the title Consumer Protection Act. Thanks for waiting.

The Act is creating a new framework for consumer credit and ensuing obligations for merchants. If you haven't left a comment here before, you may need to be approved by CMA before your comment will appear. The Consumer Protection Act includes provisions that expressly prohibit misleading or false advertising to consumers. This service enables you to verify if a merchant possesses a permit issued by the Office de la protection du consommateur depending on various business activities. The Office de la protection du consommateur explains how to file a complaint against a merchant. Do you care about Éducaloi's mission and activities? Author: Florentina Stancu-Soare | Senior Manager, Regulatory and Consumer Affairs @CMA Questions or comments? Certain contracts such as credit card application forms or leases must include new mandatory information including, but not limited to, disclosure requirements, compulsory clauses and specific information at the front-end of the contract provided to consumers from the applicable boxes noted in the Act. 'position': 'absolute', 'height': '57px', membership in a gym or weight loss clinic, contracts involving credit (credit cards, lines of credit, loans, purchases involving financing), dance classes, languages classes and training courses, repairing an electronic or home appliance, What happens after a complaint is filed with the police, Statement Limiting or Releasing Responsibility, Civil Liability: Receiving Compensation for Damages, Helping Someone in Danger: Good Samaritan Laws, rules on the making and contents of contracts, distance contracts (buying over the Internet or through catalogues, etc. Merchants who enter into a high-cost credit contract will be required to provide consumers with written copies of the documents containing the consumer’s repayment assessment and their debt ratio. Please send us your observations and help us improve the Québec.ca website. $('#fooHomepage').css({ Amendments to Québec’s Consumer Protection Act including significant changes to loyalty programs and stronger financial consumer protections are set to come into force as of August 1, 2019. is a new platform with the goal of simplifying access to all government content. Merchants who do not respect the law can also be fined. 'overflow': 'hidden',

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