consumer protection (fair trading) (cancellation of contracts) regulations 2009
146 0 obj <>stream %%EOF The guidance represents the OFT’s current views and explains the basis on which we are likely to take You can understand more and change your cookies preferences here. <<06EED67EF82A3C468867123E94290EA0>]>> 0000025612 00000 n If you receive faulty goods and wish to return them, the Regulations are in addition to your other legal rights. 0000009964 00000 n endstream endobj 123 0 obj <> endobj 124 0 obj <> endobj 125 0 obj <> endobj 126 0 obj <>/Font<>/ProcSet[/PDF/Text]/ExtGState<>>> endobj 127 0 obj <> endobj 128 0 obj <> endobj 129 0 obj <> endobj 130 0 obj [/ICCBased 141 0 R] endobj 131 0 obj <> endobj 132 0 obj <> endobj 133 0 obj <> endobj 134 0 obj <>stream 0000003795 00000 n They also include goods with a seal for health protection and hygiene reasons that's been broken. information on the compatibility of digital content with hardware and other software that the trader is aware of (or can reasonably be expected to be aware of). If your delivery is later than agreed and it was essential that it was delivered on time, then you have the right to cancel the purchase and get a full refund. For information on how the Competition and Markets Authority uses its consumer powers to address problems in markets, visit our consumer protection enforcement guidance. Consumer Protection from Unfair Trading Regulations on April 6 2008. By continuing to browse you consent to our use of cookies. There are some circumstances where the Consumer Contracts Regulations won’t give you a right to cancel. xref 303 0 obj<>stream Please see our guide to the Distance Selling Regulations which cover the period before 13 June 2014. 0 0000045428 00000 n Don’t include personal or financial information like your National Insurance number or credit card details. We’ll send you a link to a feedback form. I had a flight delay, can I get compensation? Citation and commencement 2. These include, CDs, DVDs or software if you've broken the seal on the wrapping, perishable items and tailor-made or personalised items. 0 Your right to cancel an order for goods made at a distance starts from the moment you place your order and ends 14 days from the day you receive your goods, Your right to cancel a service made at a distance starts the moment you enter into the contract and lasts 14 days, If you want to download digital content within the 14 day cancellation period you must agree to waive your cancellation rights, Companies are not allowed to charge you for items they put in your online shopping basket or that you have bought as a result of a pre-ticked box. All content is available under the Open Government Licence v3.0, except where otherwise stated, National restrictions in England from 5 November, Competition and consumer laws for business: OFT911, How to write fair contracts: information for businesses, Cancelling goods or services: guide for consumers, Selling car rental: advice for businesses, Care homes: consumer law advice for providers, Care homes: short guide to consumer rights for residents, Buying features in online games: advice for parents and carers, Heat networks: Advice for customers and the industry, Higher education: guide to consumer rights for students, Higher education: consumer law advice for providers, Consumer protection law for lettings professionals: CMA31, Online dating & consumer law: advice for business, Online gambling promotions: advice for gamblers, Online gambling promotions: do’s and don’ts, Online hotel booking: principles for businesses, Online reviews and endorsements: advice for businesses, Social media endorsements: guide for influencers, Secondary ticketing websites: advice for consumers, Consumer protection enforcement guidance: CMA58, Coronavirus (COVID-19): guidance and support, Transparency and freedom of information releases.


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